Terms and Conditions

Orders
Orders may be placed online or in person. Please note that once an order has been placed, we are not able to modify or cancel your order. Links by Alexandra reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Links by Alexandra.

Fine Jewelry
All fine jewelry orders are custom cast and made to order in New York City. All orders do not go into production without full advance payment by the customer. Fine jewelry orders take approximately 4-6 weeks to produce and ship. Should you need your order more quickly, it may be possible to rush your order for an addition fee. You can note your rush request in the comments section of the order and we will provide you with the expected time period and additional cost and your credit card will be charged accordingly.

Brass Collection
Brass orders may ship immediately if the item is in stock. If the item is out of stock, orders can take up to 6 weeks. A sales representative will confirm the estimated time that you can expect to receive your order. Once we have shipped your order, you will receive an e-mail with your tracking number. All orders are shipping as soon as they are complete. Orders placed during the holidays or when there is a high volume of orders can take longer than the allotted time frame. If this is the case, a sales representative will notify the customer.

Shipping
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is free of charge with UPS Ground shipping. Overnight and 2nd day shipping are available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. Links by Alexandra is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and Links by Alexandra is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. Links by Alexandra is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Links by Alexandra. If your order is sent back to Links by Alexandra by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. Links by Alexandra does not accept shipping accounts provided by the customer.

Payment
We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.

Return Policy
All fine jewelry sales are final. Brass jewelry may be exchanged for a store credit or for an alternate size within 10 days of receipt. All exchanged jewelry will be subject to Links by Alexandra’s assessment as to whether the jewelry is in the same condition that it was purchased. If you purchased a Links by Alexandra piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from Links by Alexandra.

Repairs - Fine Jewelry
Should you wish to make any alterations to your fine jewelry, or require a repair, please e-mail alexandra@linksbyalexandra.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase and it has been determined that there is an issue with the product.

Repairs - Brass Collection
Because our brass jewelry is plated, we are not able to repair any brass jewelry. However, we kindly as that you bring any issue experience within 30 days of purchase to our attention. Should there be a problem with your jewelry, we are happy to exchange this item or extend a credit to your for the value of your piece.

Promotions
Any promotions offered by Links by Alexandra will state the time frame in which they can be used, along with any other limitations or excluded products. Links by Alexandra reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, Links by Alexandra has the right to cancel these orders and ban the usage of any further promotional material by such user.